INFO

Email us at melanie@melaniefrancis.com

We will reply to enquiries within 48 hours


SHIPPING

We will endeavor to process and ship items within 2 business days.

If the item is out of stock we will contact you by email.


SHIPPING SERVICE

We ship via DHL.

If you would prefer us to ship by another method, please email us

Along with your order and we will do our best to meet your request.

If the courier is unable to deliver after several delivery attempts,

And the item is returned, you will be responsible for paying additional

Shipping costs incurred upon a second delivery attempt.

INTERNATIONAL SHIPPING

International buyers will be responsible for taxes and duty upon

Delivery, we suggest you check with your country’s Custom policy before purchasing.


VINTAGE AND HANDMADE TEXTILES

Handmade items have imperfections and irregularities, which are a natural

Authentic part of their charm, we will provide details of care, condition and

Helpful instructions on purchase.